Respond to online reviews without the headache.

Streamline your customer feedback management with context-aware AI

SmartReply Analysis revolutionizes how businesses handle online reviews. By leveraging AI and screen context, it automatically analyzes customer feedback, generates appropriate responses, and provides actionable insights, saving you time and improving customer satisfaction.

Instant Review Capture and Analysis

Easily capture reviews from any screen with a simple shortcut, and get immediate AI-powered analysis.

Smart Response Generation

Automatically generate tailored, context-aware responses to reviews, ensuring a personal touch without the time investment.

Sentiment and Concern Analysis

Quickly understand the tone of each review and identify main customer concerns at a glance.

Action Plan Generation

Receive short-term and long-term action plans for each review, helping you improve your business strategically.

Intuitive Review Management

Easily search, sort, and manage all your reviews in one centralized dashboard.

How It Works

View: Open a customer review or comment in your preferred platform (e.g., Yelp, Google Reviews, social media).

Capture: Use the Highlight shortcut (usually CMD + .) to capture the review from your screen.

Analyze: SmartReply automatically analyzes the review content and context, determining sentiment, main concerns, and validity.

Generate: Receive a tailored response suggestion and both short-term and long-term action plans.

Review: Edit the suggested response if needed, ensuring it aligns with your brand voice.

Respond: Post your professional reply with confidence, knowing it addresses the customer's specific feedback.

Manage: Access all analyzed reviews and responses in the easy-to-use dashboard for future reference and strategic planning.

Download SmartReply on Highlight to maintain a stellar online reputation, turn negative feedback into positive outcomes, and build stronger relationships with your customers.